1. Digital Services Only
H190K Store provides digital and professional services, not physical goods. We therefore do not usually require a shipping address, and there is no physical shipping or cargo delivery.
2. Delivery Methods
Service delivery is completed digitally through email, website deployment, hosting setup, domain or DNS configuration, business email setup, project files, written setup confirmation, or the communication channel agreed with the customer.
3. Scope and Timeline
The service scope, deliverables, customer responsibilities, and estimated timeline are defined in the relevant quote, invoice, payment link, order confirmation, or written agreement. Timelines depend on project scope, customer feedback, required access, and third-party provider processing.
4. Refunds Before Work Starts
If work has not started and no third-party purchase has been made, the customer may request a full refund. Any payment-provider or bank charges that cannot be recovered may be deducted where permitted.
5. Refunds After Work Starts
If work has started, any refund may be reduced based on completed work, design or development time, setup work, purchased third-party services, and other non-recoverable costs. A written progress summary may be used to determine the completed portion.
6. Third-Party Costs
Domain registrations and renewals, hosting, paid tools, themes, plugins, email services, licenses, subscriptions, and similar external purchases may be non-refundable once ordered or activated. These costs are subject to the relevant provider's rules.
7. Final Delivery and Approval
After final delivery, customer approval, or deployment, custom service payments are generally non-refundable unless H190K Store caused a technical issue that cannot reasonably be resolved. Requests involving a defect should include enough information for the issue to be reviewed and corrected.
8. Recurring Services and Cancellation
Monthly or recurring services may be cancelled before the next billing period, subject to the applicable written agreement. Cancellation stops future renewal charges but does not normally refund a billing period that has already started or third-party costs already incurred.
9. How to Request a Cancellation or Refund
Contact support@h190k.com with the service reference, payment reference, reason for the request, and any relevant evidence. Requests are reviewed against the agreed scope, work completed, and non-recoverable costs.